TERMS AND CONDITIONS
Customer Care
Welcome to TheHandPaperShop's Customer Care section. This is where we prioritize providing exceptional support to our customers. We believe in building trust and ensuring that your experience with us is seamless and satisfying.
Our Customer Care policy reflects our commitment to addressing your queries and concerns promptly. We are dedicated to enhancing your confidence in choosing to engage with our services.
Email us at ourhmpaper@gmail.com if you have any queries, concerns or questions.
Privacy & Safety
At TheHandPaperShop, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website.
1. Information We Collect
When you visit and use our website, we may collect and store certain personal information that you voluntarily provide to us. This includes:
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First Name
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Last Name
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Email Address
This information is collected to provide you with a safer, smoother, and more customized experience on our website. It allows us to enhance our services and features, ensuring they meet your needs while making your browsing experience efficient and secure.
2. Payment Information
We do not directly collect or store your payment information. Payments made on our website are processed securely by a third-party service provider, Razorpay. Razorpay handles all payment transactions, including collecting and storing your payment information, in compliance with the highest security standards. For more information on Razorpay’s privacy practices, please refer to their Privacy Policy.
3. How We Use Your Information
The information we collect is primarily used to:
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Provide, operate, and improve our website and services.
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Customize your user experience.
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Communicate with you regarding orders, promotions, or updates.
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Ensure the security of our services and prevent fraudulent activity.
4. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
5. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at ourhmpaper@gmail.com
Returns and Refunds
At The HandPaperShop, we craft each handmade book uniquely as per your order and requirements. Please note after you place an order, we start the process of fabricating the book. As such we do not accept any return, cancellation or refund requests once the order has been placed. This ensure that there is no wastage of materials, manpower and also our effort that goes into curating your special handmade book.
We appreciate your understanding and cooperation in supporting our sustainable practices and commitment to handcrafted excellence.
Thank you.
Wholesale Inquiries
Explore exciting opportunities with TheHandPaperShop through our wholesale inquiries. Join us in spreading the appeal of our exceptional products to a wider audience. We are committed to providing comprehensive insights to facilitate your decision to partner with us and elevate your business to new heights. Use our contact form, DM us on Instagram or email us at ourhmpaper@gmail.com to know more.
Payment Methods
- Credit / Debit Cards
- GPay
- Netbanking
- Mobile Wallets
The above payments methods are active on our third-party partner Razorpay.